Advance tickets can be purchased from the "Ticket Reservation Purchase" page on our website from midnight one month before the boarding date.
Tickets can be purchased on the day at the counter at each trolley train station. (Excluding Torokko Hozukyo Station)
*For more information, please see Fares and Ticket Information.

For groups of 15 or more people, applications can be made at any major travel agency nationwide from one year to two weeks before the trip. There are no group seats available in car No. 5 Rich.

Tickets for individual customers can be purchased from our website from midnight one month before the boarding date (on the same day of the previous month). You can purchase from "Click here to reserve tickets".
If there is no same day in the previous month:

・Torokko Saga Station from around 8:35 (around 9:35) until the last train
・Torokko Arashiyama Station from around 8:50 (around 9:50) until the last train
・Torokko Kameoka Station from around 9:10 (around 10:10) until the last train
*The times in parentheses are the start times of Sagano 1 and 2 service counters on holidays. Please see here for information on holidays for Sagano 1 and 2 trains.
If there are many customers in line, we may open the counter a little earlier.

The trolley train consists of 5 cars. One of the vehicles (car No. 5) is Rich. An open vehicle with no window glass that allows you to experience nature It is. Therefore, while driving, the wind hits your body directly. The floor is also transparent, so the wind can come in from under your feet. If it rains, you may get wet, but please note that the use of umbrellas inside the car is prohibited.

In the online reservation service, please select "Ricci/Car No. 5" (if the train is full, an "×" will be displayed on the train selection screen). Please be aware that the Rich/No. 5 car does not have window glass, so you may get wet in the rain if it rains.
Please note that there are no group seats available on the Rich.

The Rich/No. 5 car does not have window glass, so if it rains, you may get wet. You can ride the train even in rainy weather except in stormy weather, but you cannot use the umbrella inside the train, so please wear raincoats. There will also be no refunds in case of rain.

You can make reservations and purchases by specifying the car number and seat number of "○ car ○ number A to D".
The seats are 4 person box seats A, B, C, and D. Seats A and D are next to the window. On the down train (bound for Kameoka), seats C and D are in the direction of travel, and on the up train (bound for Saga), seats A and B are in the direction of travel.

Numbered tickets will not be distributed. Tickets will be issued in the order in which people line up, so if there are many people in line, we may not be able to accommodate your request.

One infant is free for each adult (12 years old or older) and child (6 years old or older and under 12 years old). If there is more than one person, a child fare will be required from the second person onwards. However, if an infant/infant (under 1 year old) is occupying a seat, a child fare will be required.

For more information, please see here.

When purchasing a same-day ticket for the Torokko train at Saga Torokko Station, Arashiyama Torokko Station, or Kameoka Torokko Station, cash, credit card (VISA, MASTER, JCB, Diners, American Express, Discover Card) and transportation IC card are required. (ICOCA, Suica, etc.) can be used. However, PiTaPa is not available.
Also, JR PASS and Seishun 18 Kippu cannot be used.

After purchase, you can change your seat up to three times on the same train until 23:59 the day before your boarding date.
Train changes (boarding date, boarding time) are not possible after purchase. If you would like to make a change, please make a refund and then try again. Please note that refunds are free of charge until 23:59 the day before the boarding date.
Please note that train changes and refunds are not possible on the day of boarding.

All trolley tickets are reserved seats. After reserved seat tickets are sold out, standing seat tickets will be sold to allow you to stand and ride (sales will be limited to a limited number of people per vehicle). Once all standing tickets are sold out, the venue will be full.

There are two spaces on the trolley train where you can ride in a wheelchair. When you call us after purchasing your advance ticket, we will check to see if there is space available on the train you are boarding.
075-871-3997
At the counter on the day of the event, we will exchange the advance ticket you purchased for a reserved seat ticket for the wheelchair space. When boarding, we will provide a steel ramp between the train and the platform. The width when the door is opened and closed is 65cm.

For details, please refer to "For customers with disabilities".

The telephone number for inquiries is "075-861-7444". However, automatic guidance is only available in Japanese, so if you would like to inquire in English, please use the Contact Form Please contact us via email from .

Pets such as small dogs and cats are allowed to ride under the following conditions.
→ Please put your whole body in a pet case (within a length of 70 cm and a total of about 90 cm in length, width, and height, and a case with a combined weight of less than 10 kg), and completely cover your face and other parts. You will be asked to ensure that your body is not exposed during the ride.
*A separate fee of 260 yen will be charged for "paid personal items."
*Pet carts cannot be brought in as they exceed the pet case limit.

It will be folded up for boarding.

Bicycles, even if they have been disassembled and stored in a special bag, or folding bicycles that have been folded and stored in a special bag, are not allowed.

It will take about 20 minutes. Please note that this may change depending on how crowded it is.

ATS (Automatic Train Stopping System) has been installed at Torokko Saga Station, Arashiyama Station, and Kameoka Station. Rockfall warning devices and surveillance cameras are installed at Hozukyo Station, and emergency warning lights are installed at Kameoka Station. We also install wireless communication equipment, conduct various training sessions, and perform inspection, maintenance, and repair work. For more information, please see Company Profile.

There is no parking lot available at Torokko Saga Station. Please use the public transportation. There is a parking lot at Torokko Kameoka Station. For more information, please see here.

The nursing room is located inside the 19th Century Hall of Saga Torokko Station. Diaper changing seats are installed in the women's and men's restrooms at Saga Torokko Station, and in the multipurpose restrooms at Arashiyama Torokko Station and Kameoka Station.

"Bamboo Path Saga no an" and the Saga Torokko Station railway goods shop are attached to Saga Torokko Station. Sold at "Ranran"
You can also purchase it at the Kameoka Station shop.

Please come to the cash register of "Take no Michi Saga no Iori" inside Torokko Saga Station. Thank you for your understanding as the gift items may change from time to time.
*Please note that it cannot be exchanged at Torokko Arashiyama, Hozukyo, or Kameoka stations.

Yes. Please refer to here.

Yes. Please refer to Traditional Chinese is here, simplified Chinese is here.

The cherry blossom season is from late March to early April, and the autumn leaves are from mid-November to early December, but this may change depending on the temperature. Please check the Our X page for updated information.

It takes about 15 minutes to reach the bamboo forest from Torokko Saga Station.
If you continue walking to Torokko Arashiyama Station, it will take approximately 20 minutes.
(*Please note that the time may change depending on how crowded it is.)

Torokko Arashiyama Station is the closest station to the bamboo forest.
If you exit the station and turn left, you will enter the bamboo forest path.

There are no discounts, but you can make same-day boarding reservations and purchase boarding tickets at the Hozugawa Kudari Corner inside Torokko Saga Station. You can also make reservations for shuttle buses, taxis, and Kyoto carriages to the boarding area. For fees, etc., please refer to "Hozugawa Pleasure Boat Enterprise Association".

The area between Arashiyama, Rokucho Pass, Ochiai, Kiyotaki, and Takao has been designated as the Kyoto Round Trail Course and the Tokai Nature Trail.

Business hours: 9:00-17:00 (last reception 16:30)

Diorama Kyoto JAPAN admission fees are as follows.
[Adult: 530 yen // Children: 320 yen]
If you have a trolley ticket, you will receive a 110 yen discount on the admission fee.

For more information, please refer to "Diorama Kyoto JAPAN".

We have the following discounts.
・Trolley ride discount
・(*Customers riding the trolley will receive a 110 yen discount from the admission fee.)
・Discount for people with physical disabilities ・Discount for people with intellectual disabilities
For more information, please refer to "Diorama Kyoto JAPAN".

It is held three times a day at 10:30, 13:30, and 15:30.
The cityscape of Kyoto is enveloped in dusk, and lights begin to light up the city and the model railway. Enjoy the narration from the starry sky to the twinkling constellations to dawn.

For more information, please refer to "Diorama Kyoto JAPAN".

You can drive a model train (HO gauge) with the "mascon" used in the real train.

For more information, please refer to "Diorama Kyoto JAPAN".

It can be purchased from the "Pre-order" page on our official website.
Please proceed to Trolley Train/Sagano Scenic Railway - Online reservation/purchase site.

If there are vacant seats, you can purchase the ticket on the day at the Torokko station counter (excluding Torokko Hozukyo Station).

Is possible. However, on the day of boarding, you will need to display your e-ticket on the screen of your smartphone or tablet.

It can be purchased from midnight one month before the boarding date. If there is no same day in the previous month, it will be as follows.

*Tickets for March 29, 2024 will go on sale from midnight on February 29.

Maximum of 8 pieces.

①Confirmation by email
An email with instructions will be sent to the email address registered when confirming your reservation.
When you select "Use E-ticket" in the email body, the ticket top screen will be displayed.
If you then select "Ticket", your e-ticket will be displayed and you can check the boarding date and time and seat.

②Confirm from My Page on the reservation site
Log in to My Page and select "Reservation Information". Select "View details" for the reservation you want to confirm and select "Use E-ticket" to display the ticket top screen. From then on, same as ①.
(Only the boarding date and number of people are displayed on the "Reservation details" screen)
*In either case, the QR code will be displayed only on the day.

An email will be sent to the registered address within 5 minutes of purchase.
If you do not receive the email, please check your spam folder.
(Sent from the domain "@linktivity.co.jp")
*Even if you do not receive an email, you can still make a reservation by logging into My Page and making a reservation.

Please double-check your registered email address and password.
(If you forget your email address, you will not be able to confirm your reservation. You can reset your password.)

Select "Change Password" on My Page and select "Forgot your password?" at the bottom right to reset your password.

Credit cards are accepted. There are five types available:
(Visa, MasterCard, American Express, JCB, Diners Club)

The fraud detection system installed by the credit card company is working, restricting or suspending usage. We apologize for the inconvenience, but please contact your credit card company directly.
*Cards that are not registered with 3D Secure cannot be used. Please also contact your credit card company.

Online purchases are not available. Purchases will be made at the counter on the day.
In addition to cash, you can use transportation IC cards at the counter. However, PiTaPa cannot be used.

Cannot be changed. Please cancel your reservation and purchase a new one. (However, cancellations cannot be made on the day of boarding)

Cannot be changed. Please cancel your reservation and purchase a new one (cancellations cannot be made on the day of boarding)

You can change your ticket up to 3 times without charge for the same train until 23:59 the day before your boarding date. Select "Change Seat" from the ticket top screen.

You can cancel without charge until 23:59 on the day before the boarding date (however, same-day cancellations are not possible)

There is a time difference in the timing of refunds from credit card companies, so if you would like to confirm the exact timing, please contact your credit card company.

Log in to My Page and select "Reservation Information". You can cancel by selecting "View details" for the reservation you want to confirm and selecting "Start cancellation" at the bottom of the screen.

Refunds will be automatically made to the registered payment card. There is no need for you to carry out refund procedures on your own.

There are two ways to check: Please display it in advance and show it to the station staff at the ticket gate.
①Display from email
An email with instructions will be sent to the email address registered when confirming your reservation.
When you select "Use E-ticket" in the email body, the ticket top screen will be displayed. Select "Ticket" to display your e-ticket.

②Display from My Page on the reservation site
Log in to My Page and select "Reservation Information". Select "View details" for the reservation you want to confirm and select "Use E-ticket" to display the ticket top screen. From then on, same as ①.
*In either case, the QR code will be displayed only on the day.

You cannot ride with a voucher. Only E-tickets displayed on the smartphone screen are valid.

After reserving and paying for your ticket, ask a friend to forward the email you received and display the e-ticket on your smartphone.
Select "Use E-ticket" in the body of the email you received → Register your email address → Enter the one-time password sent to your email to display your ticket.

OTP will be requested if the site is accessed from a different environment than the first time the site was accessed.
Example 1: After checking the display on a computer, displaying it on a mobile device when actually using it
Example 2: The mobile device used to open the website was changed.

Please enter the OTP according to the manual below.
OTP manual

Tickets cannot be split. If you are in a group, please get everyone together before boarding.

Customers cannot reserve wheelchair spaces on their own. After purchasing advance tickets
Please contact us at 075-(871)-3997 to confirm your space. On the day of your ride, your advance ticket will be replaced with a reserved seat ticket for your wheelchair.

Is possible. However, as we need to secure a space, please contact us at 075-871-3997 after purchasing your seat. If you are traveling between Saga and Kameoka, you can leave your wheelchair on the Saga Station platform.

Cannot be purchased online. Please purchase at the station counter on the day of your ride.
*You will only be able to ride if you meet the following conditions.

Please put your whole body in a pet case (within a length of 60 cm, total length, width, and height of about 90 cm, and a combined weight of the case and pet of less than 10 kg). Please hide it completely. Pet carts are not allowed as they exceed the pet case limit.

3D Secure is an identity authentication service for safer credit card payments over the Internet. It is possible to prevent unauthorized use such as "spoofing" due to theft of credit card information.
When paying with a credit card registered with 3D Secure, the cardholder will be authenticated by entering a one-time password at the time of ordering. (Authentication methods vary depending on the card company.)

3D Secure can be used by registering with your credit card company in advance.
To find out whether your card supports 3D Secure and how to set it up, please contact your card issuer's contact information shown on the back of your card.

The password required on the 3D Secure authentication screen is the password registered in advance with your credit card company or a one-time password. If you do not receive your one-time password, please check your spam folder as it may have arrived there.
If you do not know your password or did not receive your one-time password, please contact your card issuer's contact information shown on the back of your card.

Cards without 3D Secure registration cannot be used. Please understand that this is necessary for security reasons.
*In response to the recent rapid increase in fraudulent use, the Ministry of Economy, Trade and Industry has announced that it will be mandatory to introduce personal authentication (EMV 3-D Secure) to e-commerce sites by the end of March 2025. In addition, the "Credit Card Security Guidelines [Version 4.0]" issued in March 2023 states that "the introduction of personal identification is mandatory and ``Responses for this purpose'' has been added. With the new online reservation system. In accordance with these guidelines, we have introduced a payment system that requires 3D secure.

Yes, you can.

We are very sorry for the inconvenience that you are unable to proceed with the payment.
If the message "Card Rejected" is displayed, it is because the fraud detection system installed by the credit card company detects suspected fraudulent use and protects the customer's card from unauthorized use. The situation is that the credit card company has restricted usage or put the transaction on hold.
If there is no problem with the card itself (spending limit, etc.), we believe that it is necessary for the card company to correct the settings to prevent errors from occurring.
We apologize for the inconvenience, but could you please consider one of the following options?
・Please consider using a different card.
・Please try the payment again later.
・Please contact your credit card company directly and inform them that you are unable to make a payment on the Sagano Railway website, and request that the card company correct its fraud detection and approval system to remove the error. have it

We apologize for the inconvenience, but please note that due to personal information, we are unable to make inquiries to credit card companies due to regulations.
In many cases, it seems that payments can be made after the credit card company corrects the security settings. We apologize for the inconvenience and thank you for your understanding.